Prequalification of Contractor

Situation

A contract company of approximately 9 employees had contracted to a multinational resources company in Australia for 8 years, providing mechanical services. Initially this contractor had been engaged by the resources company as a matter of urgency to replace an outgoing contractor. Subsequently their operational systems were quite simplistic.

As a result of a takeover of the Resources Company, when the contractor's contract was due for renewal they were asked to provide evidence of compliance to the new principal’s standards to maintain prequalification.

Task

To enable the contractor to meet the principal’s requirements and hence keep operating (ultimately resulting in contract renewal), INTEGRATED IMPROVEMENT was engaged to review the new prequalification requirements and ensure that the contractor could provide the appropriate information as soon as possible.

Action

INTEGRATED IMPROVEMENT investigated client requirements, amendments in statutory requirements and proposed changes in the contract work scope and assessed these against the contractor’s existing systems, processes and practices. This process established an effective “gap analysis” and a list of items for action.

INTEGRATED IMPROVEMENT then worked with the contractor's management and appropriate staff to ensure they were able to present a compliant suite of systems and supporting documentation to satisfy the principal's requirements, and in a manner that the contractor could manage in-house in the future.

Engaging the contractor's key personnel in this process ensured the systems were sustainable.

Result

The contractor was able to provide their client with a comprehensive package that met and exceeded all prequalification requirements and enabled the contractor to secure the contract renewal.